WD Discovery installation hangs at 18% if you did NOT agree to share Product Improvement info.As well as any other pointers/suggestions. This user who commented only 3 days ago is also stuck at 18%: Īny guidance on how to properly & safely stop the install since there is no “Cancel” button, and then how to properly “clean up” after stopping an install, would be appreciated. This thread has some information:, but my install has not yet failed.I have read multiple Support answers, include:.I have read multiple Community threads, including: and even some for Mac install - none have helped.For nearly 1 hour the install has been stuck at “Installing 18%”.Ran Install WD Discovery for Windows (2).exe.Extracted Install WD Discovery for Windows (2).exe.Downloaded Install_WD_Discovery_for_Windows.zip from.This is not mandatory, although it will help speed up your RMA process if your drive ever fails in the future. The final page allows you to register your My Passport Pro with Western Digital. If you wish to erase the drive without changing its RAID configuration, go to the third page - Drive Erase, where you can either perform a quick erase (which wipes out the file system) or a secure erase (which overwrites the drive). Be warned that the process permanently erases all of the data on the drive. Then you have to check the " I understand" tickbox before you are allowed to click on the Configure button to execute the change. JBOD mode for maximum storage capacity in two individual drives.Īfter you select an option, you will be asked to name the new RAID volume and the file format to use.Mirror mode for maximum data protection, or.Stripe mode for maximum capacity and performance,.The screen will display the current RAID configuration and allow you to select from the following options : To reconfigure the drive to the RAID 1 or JBOD modes, you need to click on the Configuration option. By default, it's set to the RAID 0 (Stripe) mode, for maximum performance. The second page is RAID Management, where you get to check on the current RAID status as well as the condition of the two drives at a glance. The first screen is the Diagnostics screen where you get to check the drive's SMART status as well as put the My Passport Pro under a quick or complete drive test. Then you are ready to configure the My Passport Pro the way you want it. After installing WD Drive Utilities, it will automatically check for a new version and update itself. You can also download the latest version from their website. To allow you, the user, to configure the My Passport Pro, WD inserted a copy of their WD Drive Utilities into the drive.
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